Shipping policy

   Thank you for ordering from Intriguing Scents. Each order is prepared with care.

Shipping Region

   Intriguing Scents currently ships within the United States and U.S. territories. International shipping is not currently available. If international shipping becomes available in the future, this policy will be updated accordingly.

Processing Time

   Orders are typically processed within 3–7 business days, excluding weekends and holidays. Processing time is the time needed to prepare, pack, and hand your order to the shipping carrier. Shipping time begins after the carrier receives the package. During product launches, holidays, sales, severe weather, or high-volume periods, processing times may be longer.

Shipping Time

   Shipping times vary based on the carrier, destination, season, and selected shipping method. After an order has been transferred to the shipping carrier, transit times may be affected by weather, carrier disruptions, missed delivery attempts, address issues, and other circumstances outside of our control. Intriguing Scents will assist when reasonably possible with shipping issues or eligible carrier claims.

Preorders and Coming Soon Products

   If a product is listed as preorder, coming soon, or made available before full fulfillment begins, the product page will provide the estimated shipping or fulfillment window. If we are unable to ship within the stated timeframe, we will notify you of the delay and provide a revised shipping date when available. You will be given the option to agree to the delay or cancel the affected unshipped item or order for a full and prompt refund. This tracks the FTC rule governing delayed online orders.

Incorrect Shipping Address

   Please review your shipping address carefully before placing your order. Intriguing Scents is not responsible for orders shipped to an incorrect or incomplete address provided at checkout. If you notice an address error, contact us as soon as possible. We cannot guarantee changes once an order has been processed or shipped.

Lost or Missing Packages

   If tracking shows that your package was delivered but you did not receive it, please:

  1. Check around your delivery area.
  2. Ask household members, neighbors, or your building office.
  3. Contact the carrier directly.
  4. Contact Intriguing Scents with your order number.

We will review the circumstances and assist with available carrier steps when possible. A carrier scan showing delivery does not automatically guarantee a replacement or refund. Each situation will be reviewed based on the available information and applicable requirements.

Damaged Packages

   If your order arrives damaged, please contact us as soon as possible, preferably within 72 hours of delivery, so we can document the issue and assist you. Please include photos of the item, packaging, and shipping label when available.

Warm Weather Shipping

   Candles may soften, sweat, or shift during warm-weather shipping. This can occur when packages are exposed to heat in mail trucks, warehouses, porches, or mailboxes. If your candle arrives warm or slightly softened, place it upright in a cool room-temperature area and allow it to return to a firm state before use. Do not place a hot or softened candle in the freezer or refrigerator, as rapid temperature changes may affect the candle vessel or wax.