Refund policy

Because Intriguing Scents sells candles and printed devotional materials, returns are handled carefully to protect product safety and quality.

Returns

To request a return, please contact Intriguing Scents within 14 days of delivery.

To be eligible for a standard return, the item must be:

  • Unused

  • Unburned

  • Undamaged

  • In its original packaging

  • In the same condition in which it was received

  • Accompanied by proof of purchase

Opening a package to inspect an item does not, by itself, make an otherwise unused and unburned product ineligible for return. If your return is approved, we will provide return instructions. Please do not send products back without first requesting a return.

Nonreturnable and Final-Sale Items

The following items are not eligible for standard return:

  • Products that have been used, burned, altered, or damaged after delivery

  • Sale, clearance, limited-edition, or seasonal items specifically designated as final sale before purchase

  • Downloadable digital products once delivered or accessed, except where otherwise required by law

  • Gift cards, if offered, except where otherwise required by law

Any final-sale designation will be disclosed before purchase.

Damaged, Defective, or Incorrect Orders

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible, preferably within 72 hours of delivery, so we can document the issue and assist you.

When available, please provide:

  • Your order number

  • Photos of the item

  • Photos of the packaging

  • A photo of the shipping label

  • A brief description of the issue

If it is safe to do so, please retain the damaged product and packaging until we have reviewed the issue. Do not handle or retain broken glass or another damaged item if doing so would create a safety risk. After reviewing the issue, we will determine the appropriate resolution based on the circumstances, product availability, and applicable requirements. This may include a replacement or refund. Store credit may also be offered when appropriate and accepted by the customer.

Exchanges

Exchanges are subject to product availability.

If you would like to request an exchange, contact Intriguing Scents within the applicable return period. Approved exchanges must meet the same condition requirements as standard returns unless the item arrived damaged, defective, or incorrect.

Return Shipping

Customers are generally responsible for return-shipping costs for standard returns. When a return results from an error by Intriguing Scents or an item arrives damaged or defective, return-shipping arrangements will be addressed as appropriate based on the circumstances and applicable requirements.

Refunds

Once an approved return has been received and reviewed, we will notify you of the refund status. Approved refunds will be issued to the original payment method. Once a refund has been initiated by Intriguing Scents, additional processing time may be required by your bank, card issuer, or payment provider. Original shipping charges are nonrefundable unless the return results from an error by Intriguing Scents or otherwise must be refunded under applicable requirements.

Questions About a Return

If you have questions about a return, refund, damaged order, or exchange, please contact Intriguing Scents through the contact information provided on our website.